Shipping - FAQ

When will my order be shipped ?

I'm shipping in batches once a week.

What are the rates?

For France orders, there's a 4.50€ flat rate (5€ with tracking)

For all worlwide orders: there's a flat rate of 6€ (8€ with tracking). 

These are my postal office rates and I have no influence on them. I'd advice to order in bigger quantity the items you like to make shipping more profitable for you. 

Items sent seperately:
Some items are bigger in size and won't fit in print sized enveloppe, so you might received them separatly (and pay separately at check out)

Estimated delivery time (once I've shipped your order)
France: 5-7 business days
In Europe: 2 weeks (sometimes orders are taking up to 4 weeks)
Other countries in the world: 3-4 weeks

Thank you for your orders and patience. These informations are an average but depending on each country's postal service and other circumstances times may vary. If you choose the tracking option, a tracking number will be provided in the shipment email I send you, to follow your order in real time. 

⚠️ Terms ⚠️

I'm not responsible if the address you provided placing your order is not correct or available. Please, check that your address is correct before you place your order. 

All import duties, taxes and customs clearance fees are out of my control. These charges are the buyer's responsibility.

 I do not accept returns or exchanges unless of course you receive a damaged item, in which case please contact me through my email souriadraws@gmail.com attaching photos of the damaged product.

 

Also seeing your photos of the items you receive makes me really happy, so feel free to post them and tag me on Twitter or Instagram at @sou_draws. 

Finally, please feel free to leave a review on my website (Review section page) as this always helps me. 

XX

Souria