shipping worldwide with tracking - free shipping for orders over 100$

FAQ

About Souria

Souria is a collection brand of accessories, stationery and novelty items by artist Souria Draws. I create and design items that appeal to my own sensibilities and passions - sports vibes and aesthetics. I design, source manufacturing, and pack + ship all products myself.  All items are designed in Paris France and sourced/produced as close as possible in Europe. Acrylics used are recycled as are any plastics used for packagings, do not forget to reuse or recycle them! 

F.A.Q

Track

Once your order has been shipped you can track your order using the tracking number and the link on your confirmation email.

Please email souriadraws@gmail.com if you have any queries on this, I am always happy to help. 

Shipping

Do you ship worldwide? 

Yes I ship all over the world, except in Israel.

How do you ship orders and when?

All small orders are sent using French Stamped Mail with tracking (La Poste). 

All POD orders (flags and mugs) are sent from EU or International warehouses and orders are sent via UPSTracked delivery.

I aim to send out your order the same day I receive them or at least within 4 to 6 working days. They are usually shipped in bulk once a week!

Print On Demand (Flags and Mugs) are shipped within 4 days maximum. 

Customs

Some UE countries and International orders may be subject to local customs duties, import taxes which may add an additional cost to the price you have paid for your order. These charges will need to be paid by the buyer before the order can be released from customs or during delivery at your address.

You should receive the customs invoice via post or email from the courier. Duties and taxes are calculated by your local customs authorities and are out of our control.

Shipping

All small orders are sent using French Stamp Mail with tracking (La Poste).
All POD orders (flags and mugs) are sent from EU or International warehouses orders are sent via UPSTracked delivery.  

I aim to send out your order the same day we receive them or at least within 4 to 6 working days. They are usually shipped in bulk once a week!

Print On Demand (Flags and Mugs) are shipped within 4 days maximum. 

How long will shipping take from the date of dispatch?

France National orders should be delivered within 2-3 working days. European orders should be delivered in approximately 1 - 2 weeks. For the Rest of the World please allow between 1 - 3 weeks for delivery. 

 

Return

All sales are final unless they arrive faulty or damaged. If so, please email souriadraws@gmail.com and we will work out a solution :)